Please, first read through our FAQ’s. If you don’t find an answer to your specific question or concern, please open a support ticket by clicking the giant blue button below.
Frequently Asked Questions
What are my options if I haven’t received my order?
- Perhaps, it was lost in shipping. Please, contact us by clicking the giant blue button below and we will help you locate it.
- Perhaps, it was delivered and a family member or roommate accepted the package and forgot to tell you. Please, talk with anyone who lives with you to verify if the package was delivered. If you find that it was not, please, contact us by clicking the giant blue button below and we will help you locate it.
- A lot of our products are custom made for each order. This means they will take a little time to make, assemble or put together. Please, contact us by clicking the giant blue button below and we will help you locate it.
- Sometimes, we get behind. Besides being human we have recently suffered from some severe and chronic health issues. Please, contact us by clicking the giant blue button below and we will help you locate it.
- If you feel like you need a refund, please, contact us by clicking the giant blue button below to ask for one.
I only received part of my order. Where are the other items?
Why does it take so long to receive an order?
Most of our items are custom made. Some are even handmade. We have them made as they are ordered. This keeps us from having to stock a warehouse, which is costly. We do this because we want to offer the best quality items at the lowest possible price to our customers.
Do you guarantee delivery times?
Why haven't I received an order confirmation?
What is your phone number?
Can you send me a catalog?
Do you have a brick and mortar store?
I have an idea for a new product, could you make it for me?
We love hearing people’s ideas. You can tell us all about it by making a support ticket below.
I made a support ticket and haven't heard back. Why is that?
We do not answer tickets every day. Please allow a few days for your ticket to be answered.
I purchased a digital item and would like a refund. How do I get one?
There are no refunds on digital items. You can download another copy from your account if you lose the first one.
If you are having a problem with an order, please click the support ticket button below. Please, remember to be kind to our customer service department. Whatever your customer service concern is, it is most likely not their fault.
Please note: We do not answer tickets everyday. Please allow a few days for your ticket to be answered. We do not contact customers by phone or have a business phone number to call into. Thank you for your patience!