Please, first read through our FAQ’s. If you don’t find an answer to your specific question or concern, read the instructions below to see if you need to fill out a contact form or open a support ticket.

Frequently Asked Questions

Where’s my order?

You can check the status of your order in your account. Simply go to www.figtreemarketplace.com/my-account/ and log in. You can also scroll to the bottom of any page on our website and click on the link “My Account”.

I only received part of my order. Where are the other items?

If you have multiple items on your order there is a good chance that they will be shipped separately. As noted in the product descriptions most of our items are custom or handmade. We send them once they are finished, and some items may take longer to make. Once the other items on your order ship we will send you the tracking number for those items.

Why does it take so long to receive an order?

 

Most of our items are custom made. Some are even handmade. We have them made as they are ordered. This keeps us from having to stock a warehouse, which is costly. We do this because we want to offer the best quality items at the lowest possible price to our customers.

Do you guarantee delivery times?

No, we do not. However, we are happy to provide free shipping on all our products.

Why haven't I received an order confirmation?

There’s two main reasons why this happens. One is that it has ended up in your spam folder so please check that to see if you received it. The other reason is that perhaps your email address was entered incorrectly on your order. If it’s not in your spam folder click the “Open a Support Ticket” button below and we will help.

What is your phone number?

We do not have a phone number for orders or customer service. If you need to contact us please do so below.

Can you send me a catalog?

We do not have catalogs. Our products are available through our website which gives you the most up to date information.

Do you have a brick and mortar store?

No. All our products can be purchased online through our website.

 

I have an idea for a new product, could you make it for me?

We love hearing people’s ideas. You can tell us all about it by making a support ticket below.

I made a support ticket and haven't heard back. Why is that?

We answer tickets once per week. This is usually done on Mondays, but it could be on another day. Please allow 15 days for a reply to your ticket.

If you are having a problem with an order, please click the blue support ticket button below.

Please note: We answer tickets once per week. This usually happens on Mondays, but it could be another day of the week. Please allow 15 days for your ticket to be answered. We do not contact customers by phone or have a business phone number to call into. Thank you for your patience!

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