Please, first read through our FAQ’s. If you don’t find an answer to your specific question or concern, please open a support ticket by clicking the giant blue button below.

Frequently Asked Questions

What are my options if I haven’t received my order?
  1. Perhaps, it was lost in shipping. Please, contact us by clicking the giant blue button below and we will help you locate it.
  2. Perhaps, it was delivered and a family member or roommate accepted the package and forgot to tell you. Please, talk with anyone who lives with you to verify if the package was delivered. If you find that it was not, please, contact us by clicking the giant blue button below and we will help you locate it.
  3. A lot of our products are custom made for each order. This means they will take a little time to make, assemble or put together. Please, contact us by clicking the giant blue button below and we will help you locate it.
  4. Sometimes, we get behind. Besides being human we have recently suffered from some severe and chronic health issues. Please, contact us by clicking the giant blue button below and we will help you locate it.
  5. If you feel like you need a refund, please, contact us by clicking the giant blue button below to ask for one.
I only received part of my order. Where are the other items?
If you have multiple items on your order there is a good chance that they will be shipped separately. As noted in the product descriptions most of our items are custom or handmade. We send them once they are finished, and some items may take longer to make. Once the other items on your order ship we will send you the tracking number for those items.
Why does it take so long to receive an order?
 

Most of our items are custom made. Some are even handmade. We have them made as they are ordered. This keeps us from having to stock a warehouse, which is costly. We do this because we want to offer the best quality items at the lowest possible price to our customers.

Do you guarantee delivery times?
No, we do not. However, we are happy to provide free shipping on all our products.
Why haven't I received an order confirmation?
There’s two main reasons why this happens. One is that it has ended up in your spam folder so please check that to see if you received it. The other reason is that perhaps your email address was entered incorrectly on your order. If it’s not in your spam folder click the “Open a Support Ticket” button below and we will help.
What is your phone number?
We do not have a phone number for orders or customer service. If you need to contact us please do so below.
Can you send me a catalog?
We do not have catalogs. Our products are available through our website which gives you the most up to date information.
Do you have a brick and mortar store?
No. All our products can be purchased online through our website.

 

I have an idea for a new product, could you make it for me?

We love hearing people’s ideas. You can tell us all about it by making a support ticket below.

I made a support ticket and haven't heard back. Why is that?

We do not answer tickets every day. Please allow a few days for your ticket to be answered.

I purchased a digital item and would like a refund. How do I get one?

There are no refunds on digital items. You can download another copy from your account if you lose the first one.

If you are having a problem with an order, please click the blue support ticket button below.

Please note: We do not answer tickets everyday. Please allow a few days for your ticket to be answered. We do not contact customers by phone or have a business phone number to call into. Thank you for your patience!

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