All refunds/returns must be approved. Returning an item to us without approval will not get you a refund. This includes refusing the delivery. All non-approved returns will be donated to charity. No exceptions.
Our return policy on go bags lasts 30 days. If 30 days have gone by since your item was delivered, we will not offer you a refund or exchange.
We only allow 3 returns/refunds per customer per calendar year.
To be eligible for a return/refund, your item must arrive at our returns/refunds address unused and in the same condition that you received it. It must also be in the original packaging. If there was a free gift with purchase, the gift must also be returned with the purchased item(s).
- Gift Baskets
- Gift cards
- Downloadable software products
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning a costly item, you should consider using a track-able shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the Contact page.
Contact us using the Contact page for information on how and where to send the item or items you are returning. Please, do not send the item back to the shipping warehouse. You will not receive a refund if you do not return the item to our returns address. All items that are returned to the shipping warehouse will be donated to charity. No exceptions.
If your item is defective or damaged please contact us using the Contact page within 3 days of receiving it so that we can make arrangements to replace it. Please, do not discard of the item until we have approved a replacement or a refund. UPS may need to inspect the item. If the item is discarded before we approve of a refund or replacement, this will result in no refund or replacement being provided to you.
If you provide us with the wrong or incomplete address, we are not responsible for tracking down your address and/or reshipping the order. If you have moved and have not updated us with your new address before receiving your package we are not responsible for reshipping the order. If UPS sends us a bill for an address update, we may invoice you for the cost of the UPS fee. Please double check your address is correct before placing your order.
Canceling an order:
If you wish to cancel an order you must contact us on our contact us page. The cancellation must be approved, it is not automatic. Once the cancellation is approved you will receive a refund applied to your card used in the original transaction.
An order cannot be canceled once it has moved from “Processing” to “Preparing to Ship”. No exceptions.