All refunds/returns must be approved. Returning an item to us without approval will not get you a refund.
Our policy lasts 30 days. If 30 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange.
We only allow 3 returns/refunds per customer per calendar year.
To be eligible for a return/refund, your item must arrive at our returns/refunds address unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the Contact page.
Contact us using the Contact page for information on how and where to send the item or items you are returning. Please, do not send your purchase back to the shipping warehouse.
If your item is defective or damaged please contact us using the Contact page so that we can make arrangements to replace it.
If you provide us with the wrong or incomplete address, we are not responsible for tracking down your address and/or reshipping the order. If you have moved before receiving your package we are not responsible for reshipping the order.